Frequently Asked Questions
How can I contact Captiv Nutrition?
You can contact our support team anytime at:
info@captivnutrition.com
Our customer service team will be happy to assist you with any questions regarding your order, products, or general inquiries.
Do you ship worldwide?
Yes, we ship worldwide so customers everywhere can enjoy Captiv products.
Where do you ship from?
All orders are shipped from our warehouse in Ireland.
Can I change or cancel my order?
Because we aim to process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order.
Requests made after this time may not be possible. However, once you receive your order, you may return it for a full refund according to our return policy.
What payment methods do you accept?
We accept all major payment methods including:
• Visa
• Mastercard
• American Express
• PayPal
All payments are processed securely.
When will my order be processed?
Orders are processed Monday to Friday.
Please allow 1–3 business days for your order to be processed before shipping. Orders are not processed or shipped on weekends or public holidays.
During busy periods such as holidays or sales events, processing times may take slightly longer.
How long will delivery take?
Estimated delivery times:
Ireland: 2–4 business days
International orders: approximately 1–2 weeks
Delivery times may vary depending on your location and local postal services.
What if I don't receive my order?
If your order has not arrived within 30 days after shipping, please contact us at info@captivnutrition.com and we will arrange a full refund or replacement.
Will I have to pay customs or import taxes?
Prices displayed on our website are listed in Euros and may not include import taxes or duties.
Depending on your country, additional customs fees, import taxes, or duties may be charged once your order arrives. These charges are determined by your local customs office and are the responsibility of the customer.
Captiv Nutrition is not responsible for customs delays or additional charges.
Are Captiv products tested for quality?
Yes. All Captiv products are manufactured in facilities that follow strict quality and safety standards. We carefully select our ingredients and ensure every product meets high standards for purity, safety, and consistency.
Are Captiv supplements vegan and natural?
Many of our products are made with plant-based ingredients inspired by natural wellness traditions. We focus on clean, simple formulas using carefully selected ingredients whenever possible.
Please check the product label for specific details about each formula.
Still have questions? Contact us anytime at info@captivnutrition.com and our team will be happy to help.